Mercure Budapest City Center Hotel 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,310 أراء

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Mercure Budapest City Center Hotel - Image 1
Mercure Budapest City Center Hotel - Image 2
Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

الوصف

خدمات الفندق الإضافية

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

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موقع الفندق

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

نظام تحديد المواقع العالمي (GPS):47.494183, 19.052557

الهاتف
فاكس +36 1 485 3111

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

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تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,310 أراء

تقييم TripAdvisor  4.0/5  705 أراء

A good stay.

ملاحظة Tripadvisor 4.0/5

Voigt تقييم TripAdvisor المعتمد

This was our Lads' 19th annual trip. Our intention is to visit a different country each year. Sadly our numbers diminish with the passing years so only four of us this year. One of our requirements is rooms with twin beds - the Mercure was perfect in this regard. Also we weren't troubled by building noise although it was the weekend so that could be why. But I had requested quiet rooms if possible. Rooms were perfect although a bit warm for sleeping, even although the temperature outside was cool. Staff were great, very friendly & helpful. My only gripe was breakfast. This wasn't as good as my recent stays at Novotel & Ibis hotels. Mainly the hot dishes which weren't't regularly refreshed meaning that they dried out and looked very unappetising. There were plenty of staff clearing tables but none of them seemed to have any responsibility for making sure the hot dishes were up to scratch. Also there wasn't much for vegetarians or vegans in the way of hot dishes. I did appreciate pizza being available. Otherwise if was a very good stay.

Dear Voigt, Thank you for sharing your feedback about your recent stay with us. I am pleased to hear that our hotel was suitable for your annual trip and that the twin-bedded rooms in which you were accommodated met your needs perfectly. It is also wonderful to know that you had an overall very good stay and found our staff to be friendly and helpful. However, I apologize if the room temperature did not meet your expectations. Your comments are valuable, and we will take them into consideration to ensure a more comfortable experience for our future guests. We appreciate your input on our breakfast selection as well, as we continuously strive to enhance our guests' experience by improving the variety and quality of our offerings. Should your travels bring you back to Budapest, we would love the opportunity to welcome you for an even more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Terrible stay! Awful experience!

ملاحظة Tripadvisor 1.0/5

funnyman007 العائلات - تقييم TripAdvisor المعتمد

I am extremely disappointed with my recent stay at Mercure hotel. Not only did they mishandle my reservation, but they also subjected my wife and children to an unacceptable wait at the front desk, providing inadequate explanations for the delay. Additionally, the exorbitant parking fee I paid was unjustifiable considering the deplorable condition of the parking area, which was under construction and filled with equipment, making it extremely challenging to park and exit safely. This experience has tarnished my impression of Mercure in Budapest, and I will not be recommending it to anyone.

Dear funnyman007, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. While I am pleased that you chose us for your accommodation, it is disheartening to learn that your experience did not meet your expectations. I sincerely apologize that the check-in process took longer than expected. Providing a smooth and efficient check-in experience is a top priority for us, and we regret that we fell short of your expectation during your stay. Furthermore, I am truly sorry to hear about the challenges you encountered with parking. Guest satisfaction is paramount to us; therefore, we will carefully consider your remarks as we strive to enhance our services and ensure a consistently exceptional experience for all our guests. Should you reconsider in the future, we would love the opportunity to host you again to regain your trust in our hotel and services. Kind regards, Róbert Kovács General Manager

Perfect stay in Budapest

ملاحظة Tripadvisor 5.0/5

RobertK2462 تقييم TripAdvisor المعتمد

A big thank you for my perfect stay. I had a wonderful room and the service was also excellent. I really liked the Winestone restaurant, which offers a wide variety of local and international dishes. The cleanliness in the room and bathroom was exceptionel.

Dear RobertK2462, Let me express my heartfelt thank you for your outstanding review. I am delighted that your assigned room was convenient for you and it is also gratifying to read that our ambitious and courteous staff provided the excellent service that we strive for. I am thrilled to see your compliments concerning our restaurant as such wonderful feedback ensures all of us that we are on the right path. Last but not least, your kind words about cleanliness are also greatly appreciated. It was a pleasure having you as our guest, and we eagerly anticipate the opportunity to welcome you back to our hotel in the future! Best regards, Róbert Kovács General Manager

Building works

ملاحظة Tripadvisor 3.0/5

garystewart409 تقييم TripAdvisor المعتمد

I have stayed at this hotel before so obvious was happy with it. But this time there was a problem with builders starting work at 7am outside your window. The answer would have been to shut the Windows and turn on the air conditioning but the air conditioning is turned off to the rooms. The staff were helpful and did move us to quieter rooms which were not as bad though you could still hear the noise but it is difficult to recommend this hotel to anyone who wants to sleep beyond 7am.

Dear garystewart409, Thank you for choosing our hotel for your recent visit and for sharing your feedback with us. I truly appreciate your continued patronage and am pleased to learn that your previous experiences with us have been satisfactory. However, I apologize for any inconvenience caused by the ongoing neighboring construction works during your recent stay. While these works are beyond our control, please rest assured that we are actively keeping in contact with the responsible parties and representing the interests of our guests and the hotel. At the same time, I am pleased to note that we were able to promptly address the issue by arranging a room change, ensuring a more comfortable experience aligned with your expectations. We value your honest response and hope to have the pleasure of welcoming you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Hottest place to be!

ملاحظة Tripadvisor 1.0/5

OnAir23092401137 Couples - تقييم TripAdvisor المعتمد

This is a hotel that prioritises profit over customer comfort and sleep. In warm weather the rooms on the top floors are unbearably hot. The company has chosen to not allow the air conditioning to work until they decide it is summer. It was 22 degrees today. Our whole weekend has been ruined by lack of sleep. Staff will flit between telling you it is broken or the truth- management won’t allow it. If you ask for a fan, they will tell you they will send one- it doesn’t arrive. You can only open the windows crack - you then have to contend with real noise from industrial bins being emptied at around 5:30 am - with the windows closed you may be able to sleep through this. Dreadful.

Dear OnAir23092401137, Thank you for taking the time to share your feedback following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to extend my sincere appreciation for sharing your thoughts with us. Guest satisfaction is of paramount importance to us, and we take all responses seriously, especially when they indicate dissatisfaction. I sincerely apologize for any discomfort you experienced due to the temperature in your room and the operation of our air-conditioning system. We acknowledge that comfort preferences vary from person to person, and I am truly sorry if you felt the temperature of your room fell below your expectations. Your remarks are valuable to us, and we will certainly consider them for future improvements as part of our ongoing commitment to exceeding our guests' expectations every day. While I wish your experience with us had been better, I genuinely hope to have the opportunity to welcome you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 1,315 أراء 9.6/10 الموقع
  • 1,128 أراء 6.4/10 الغرفة
  • 1,005 أراء 8.8/10 الخدمة
  • 12 أراء 8.5/10 إنترنت
  • 657 أراء 8.1/10 الإفطار
  • 655 أراء 3.6/10 مستوى الراحة
  • 445 أراء 8.3/10 مستوى النظافة
  • 240 أراء 4.8/10 وسائل الراحة

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جميع فنادقنا في Budapest

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.